Cruze & Mar Privacy Policy

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Your privacy is very important to us at Cruze & Mar. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the data you provide to us when you access our website and contract our cruise services.

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1. Information/Data We Collect

We collect personal information when you register on our website, make a reservation, or otherwise interact with our services. The information may include, but is not limited to:

• Personally identifiable data: name, e-mail, address, telephone number, etc.

• Payment information: credit card details, bank information, or other forms of payment.

• Travel preferences: choice of preferred cruises, dates and destinations.

• Contact information: to facilitate communication about your reservations.

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2. Payment Information

All payment information provided is handled with the utmost security. We use payment systems protected by encryption and follow strict security standards, such as PCI DSS (Payment Card Industry Data Security Standard) compliance, to protect payment data.

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3. Special Categories of Personal Data

We collect and process information that may be considered sensitive, such as health data, when you specify special needs for travel. This data is treated with the utmost care and confidentiality, exclusively to ensure your safety and comfort during the cruise.

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4. How We Use Personal Data

We use your personal data for the following purposes:

• Process and manage your cruise booking.

• Send you booking confirmations and updates related to your cruise.

• Provide customer support and respond to your requests.

• Send you promotions and offers related to our cruise services (if you have opted in to receive these communications).

• Conduct internal analytics to improve our services and provide you with a personalized experience.

 

5. Cruise Suppliers

We work with cruise suppliers who may have access to some of your personal information, just for the fulfillment of your reservation. These vendors are required to protect your data in accordance with our terms and applicable laws.

 

6. Other Shares

We do not sell, trade, or rent your personal information to third parties. We may share personal data with third-party service providers who help us operate our website or carry out our activities (e.g., processing payments, sending emails, etc.), but only as necessary and in accordance with applicable privacy regulations.

 

7. Customer Testimonials

With your permission, we can display customer testimonials on our website. These testimonials may include personal information such as name or city, but we never share payment details or other sensitive information.

 

8. Data Retention

We store your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, contractual and administrative purposes. After this period, your information will be deleted or anonymized.

 

9. Information Security

We have adopted security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption in financial transactions and strict access control to data.

 

10. Email Registration

By registering on our website or making a reservation, you may choose to receive newsletters and promotions. You may, at any time, unsubscribe from our promotional emails via the unsubscribe link in each communication.

 

11. Do Not Track Feature

Our website may not respond to "Do Not Track" signals sent by browsers. However, you can control cookie tracking through your browser settings.

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12. How to Contact Us

If you have questions about our Privacy Policy or how we treat your personal information, please contact us:

E-mail: atendimento@cruzemar.com

 

13. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from children, and if we learn that we have received information from a child under the age of 13, we will take steps to delete it.

 

14. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or compliance with applicable laws. Updates will be posted on our website with the date of the last modification.

Last updated: 02/12/2024

If you have any questions or concerns about this Privacy Policy, please contact us using the information provided above.