Important Information

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Embassies

If you need any documents or information, see our list of Brazilian embassies abroad and also international embassies in Brazil.

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Embassies in Brazil

Brazilian Government Portal

Ministry of Foreign Affairs

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Free shop

The traveler can purchase, with tax exemption, in the duty free shops of ports and airports, after landing in Brazil and before their presentation to customs inspection, goods up to the total value of U$ 500.00. This amount is not debited from the baggage exemption quota to which the traveler is entitled.  In addition to the global limit of U$ 500.00, goods purchased in duty-free stores are subject to the following quantitative limits: 24 units of alcoholic beverages, observing the maximum quantity of 12 units per type of beverage 20 packs of foreign-made cigarettes 25 units of cigars or cigarillos 250g of tobacco prepared for pipes 10 units of toiletries 3 units of watches,  electrical or electronic machines, appliances, equipment, toys, games or instruments

• Children under 18 years of age, even accompanied, cannot purchase alcoholic beverages and tobacco items.

• Goods purchased in duty-free stores in Brazil, at the time of the traveler's departure abroad, in duty free stores abroad and those purchased in duty free stores, catalogs and exhibitions inside buses, aircraft or travel vessels have the same treatment as other goods purchased abroad, becoming part of the traveler's luggage. In summary, these goods do not take advantage of the benefit of the exemption granted to purchases in duty-free stores in Brazil, made at the time of the traveler's arrival.

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Travel Insurance

Many may think that travel insurance is, but we advise and recommend all our passengers to purchase insurance along with the cruise.

Not all trips are mandatory to have insurance, most are optional, mainly national, but you have to think that when travel insurance is purchased, it covers not only a possible loss of luggage but also health insurance, of which inside the ship the price is much higher than what we are used to. Especially because inside the ship it is considered international waters, even though it is on itineraries within Brazil. And it will always be charged in dollars or euros. So prevent yourself, make sure.

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Another advantage of insurance for those who purchase it with the cruise are the cancellation clauses that we mention so much to our passengers. Insurance companies have cancellation clauses that contain from 5 to 29 reasons that assure the passenger when canceling the cruise and having the amount refunded.

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We at Cruze & Mar first use Universal Assistance (Travel Ace) and Assist Card insurance directly with the companies because the insurance will already cover everything mentioned above, but the acquisition together with the cruise will always be optional.

We also sell only insurance with all the best insurance companies in the world for you.

 

If you want a quote, just contact us HERE

 

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Below, a little of the insurance companies sold directly by the companies.

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GTA - GLOBAL TRAVEL ASSISTANCE

 

He has been working in the travel insurance market for over 33 years.

After several years of operation in the Brazilian market, the goal is to meet the various travel demands in Brazil and abroad in the various market niches such as Leisure, business, exchange, religious, always offering the appropriate travel insurance with services of the highest reliability, guarantee and safety.

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To this end, they add experience, needs studies and know-how to one of the largest providers of assistance services in the world. They have 40 operational centers, 300 service stations, 3,000 employees properly trained and in compliance with ISO 9001 standards, and also have 530 telephone lines with a capacity for 95,000 calls/hour.

Quality in the provision of assistance services in international and national travel is the commitment of GTA - Global Travel Assistance.

 

A UNIVERSAL ASSISTANCE (TRAVEL ACE)

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More than 35 years of experience in traveler assistance services, a leading company in Latin America. They have their own call centers around the world in order to strengthen a service network that allows all customers to solve any unforeseen event during their trips.

 

They are present in 150 countries with a team of highly qualified professionals trained to respond effectively and reliably.

Assistance services have the ISO 9001 quality certificate.

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During this period, the company surpassed more than 100 million travelers covered worldwide, registering more than 1.5 million calls answered annually.

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A ASSIST CARD

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It is a world leader in comprehensive travel assistance, founded in Switzerland in 1972 and a member of the STARR COMPANIES group since 2011.

It pioneered the development of the concept of helping people travel, offering them immediate service in the event of an eventuality without disbursing money, anywhere in the world, 24 hours a day, 7 days a week and in the same language.

To this end, it manages the largest network of providers in the world, with high quality standards, with the ability to efficiently solve from the simplest to the most complex problems, through a single contact, whether by phone, through the website or any mobile device through the ASSIST CARD application.

From the beginning, ASSIST CARD knew how to adapt to the ever-changing needs, requirements and travel trends. In this sense, it has expanded its services over the years, with the aim of always offering solutions that meet all circumstances and meet the expectations of its customers.

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We at Cruze & Mar are ready to guarantee your safe trip anywhere in the world!

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Shipping Documents

For your trip not to have surprises and unforeseen events, ensure you have all the documents and within the validity period. The documents must be in good condition for photo identification to be possible. Certified copies are not accepted, only the original and valid document. There are specific guidelines for national and international travel. Read the information carefully and have a good trip!

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NATIONAL TRIPS:

(trips that have a Brazilian port of embarkation and disembarkation)

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Have one of the documents below at hand:

• National passport valid for at least 6 months from the date of disembarkation;

• Identity card (RG) issued by the Department of Public Security of one of the States of the Federation or Federal District (accepted documents, with a maximum issuance of UP TO 10 YEARS and in good condition);

• National driver's license (model with photograph or digital, being presented directly from the app)

• Identity card issued by a Council or Federation of professional category, with a photograph and public faith throughout the national territory;

• Pilot, flight attendant, flight mechanic and operational flight dispatcher license issued by the National Civil Aviation Agency (ANAC);

 

Identity cards issued by the judiciary or legislature, at the federal or state level, as well as identity cards issued by the ministry or agency subordinate to the Presidency of the Republic, including the Ministry of Defense and the Air Force, Navy and Army Commands, are accepted.

Attention!

• If your document has been stolen, stolen or lost, you can use the Police Report (B.O.) to request an emergency document from the agency in your city to issue a new one. (The companies do not accept B.O. for boarding as a photo ID is required).

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INTERNATIONAL TRAVEL:

(trips that have a port of embarkation and disembarkation outside Brazil)

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For international travel it is necessary to have a passport and depending on the destinations, a visa is required (consult your travel agent).

But, if the destination country is a member of Mercosur or has a travel agreement with Brazil (Argentina, Paraguay, Uruguay, Chile, Venezuela and Bolivia), the documents below can also be used:

• Identity Card (RG) (except for Patagonia)Attention: the document must be less than 10 years old.

• Foreigner's Identity Card issued by the Federal Police (RNE)

• Passport with a minimum of 6 months of validity from the date of disembarkation.

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Country of issuance that RG (Brazilian identity card) and other documents are accepted:

 

Argentina

• National Identity Document (will not be accepted for itineraries that have Patagonia)

• Passport (mandatory for itineraries that have Patagonia)

 

Brazil

• Civil Identity Registry (RIC)

• Identity Card issued by the Department of Public Security of one of the Federation Units with national validity (RG)

• Foreigner's Identity Card issued by the Federal Police (RNE)

• Passport

 

Paraguay

• Identity Card

• Passport

 

Uruguay

• Identity Card (will not be accepted for itineraries that have Patagonia)

• Passport (mandatory for itineraries that have Patagonia)

 

Bolivia

• Identity Card

• Foreign Notes (RNE)

• Passport

 

Chile

• Identity Card (will not be accepted for itineraries that have Patagonia)

• Passport (mandatory for itineraries that have Patagonia)

 

Venezuela

• Identity Card

• Passport

 

For international travel, all these documents must be presented in their original copies and must be within the validity period.

Attention!

Some itineraries, even though they are South America, are not accepted Identity Card (RG), only Passport and also require an entry visa for Brazilian travelers. Please make sure of this at the time of your booking.

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For itineraries in Vietnam and Cambodia it is necessary to send a copy of the valid passport until the full payment is made. If copies are not received within this timeframe, boarding may be denied and cancellation penalties will be imposed by the CIA.

 

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Passports

The passport is an irreplaceable document for embarking and disembarking on international cruises. Always observe the validity of your passport: it must be at least 6 months old from the date of your return to Brazil, the document must be in good condition.

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• Documentation for ordinary passport

• What to do if lost and/or stolen

• Important information about passenger deportation

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Dear Member, Below we relay a communication received from ABAV Nacional, dealing with important information about the deportation of passengers. Sincerely, Luiz A. Strauss de Campos President

Ref: Denial of entry into a foreign country.

Discretionary power of the Border Police.

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Dear Sirs,

President Carlos Alberto Amorim Ferreira, concerned about the recent events involving Brazilians in some countries of the European Community and, as a consequence, with ongoing demands, aiming to solidarize the tourism agencies in any illegal acts of the aforementioned border police, determined to the Legal Consultancy a legal position to pass on to the members, which results in the present advice.

It is not new that this Legal Consultancy maintains the inexistence of joint and several liability between the provider of intermediation services and the provider of air transport services, in view of the contractual fault of the latter and, with much more reason, tourism agencies should not be pointed out as joint and several in discretionary acts practiced by the border authorities.

It is to take the consequences of a civil offense too far.

There must be proof of the damage done by the tourism agency and the causal link with the illegal act.

In a recent case, the Superior Court of Justice, * A.I nº 876.646.- MG (2007-0042163-7), Min. Aldir Passarinho Junior, understood exactly, as this Legal Consultancy argues, that the tourism agency is not responsible for discretionary acts of the border police. - Attached document - *see the judgment and its developments on the website of the Superior Court of Justice.

As the issue is repetitive and is not exhausted in this judgment, ABAV advises tourism agencies, which mediate the sale of airline tickets, to take the following precautions:

1. WARN ON THEIR WEBSITE, BROCHURES, CONTRACTS OR IN ANY OTHER UNEQUIVOCAL WAY THAT: "Travelers must carry their documents in order, present or comply with the requirements of the country visited and carry an entry visa when required".

2. ALSO WARN THAT EVEN WITH ALL DOCUMENTS AND VISA, the border police, in a discretionary act, may prevent the entry of any citizen.

Tourism agencies have the duty to inform and prepare their defense of possible imputation for material and moral losses and damages, by EXCLUSION OF THIRD PARTY LIABILITY.

Sincerely and at your disposal

Paulo Roberto Wiedmann

 

• Retention of old passport with expired visa

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RETENTION OF OLD PASSPORT WITH EXPIRED VISAS:

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The Federal Police, when requesting a new passport/new model, is collecting the applicant's old passports, which do not have a valid visa and for this reason, we advise all applicants that, before applying for the new Brazilian passport, take a CERTIFIED photocopy of the old passport, before delivering it to the PF.

We emphasize that, in order to revalidate visas for the USA, it is mandatory to present a certified copy of the previous visa and pages 01, 02 and 03 of the passport or the original passport with the visa. The lack of a certified copy or original passport will result in the need to schedule an interview, without the privileges granted to those who have already obtained a visa and this expired less than 01 year ago.

Likewise, the Canadian Consulate always requests a copy of previous Canadian visas.